The Covid19 pandemic is turning the world upside down. So let’s take the opportunity to turn crisis communication on its head too. The traditional ‘corporate voice’, where everyone’s remorselessly cheerful and bad news gets discreetly airbrushed, is looking increasingly outdated. More and […]
Imagine a modern politician on a podium, giving a keynote speech. Look very hard. Now picture coarse hair starting to grow all over his or her (more likely his) body. His arms get longer. His forehead starts to slope backwards. His speech […]
The ‘Today’ programme on BBC Radio 4 this morning had a textbook example of good practice in crisis communication.
It was an interview in response to a damaging story in The Times newspaper about Action Fraud, the outsourced police call centre which handles […]
Are you feeling unusually warm today? It might be a random weather variation … or it might be that the world is getting hotter. Alternatively, it might be the uncomfortable feeling that those pesky media types will be knocking on your door […]
In the early 1970s I was a bemused ex-comprehensive schoolboy trying to make sense of Oxford University. One night as I walked home up Oxford High Street a group of Hooray Henrys were staggering down the other side. They were dressed in […]
As a CEO, do you ever get sick of sycophants telling you what they think you want to hear rather than the truth?
The trouble is, if you’re powerful, the less powerful will always try to please you. And it feels so great […]
I wouldn’t like you to think I only call out the Daily Mail for sub-standard journalism, so here’s an example from the UK Metro.
So what’s wrong with this?
1) The young man has not been ‘banned’ from his cookery course. The College is still going through the application process.
2) Gordon […]
The Daily Mail has really surpassed itself today. In its absolute determination to stitch up Jeremy Corbyn at all costs it has forgotten, or abandoned, the absolute basics of the journalist’s craft. So for the benefit of Mail editor Paul Dacre and […]
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