WHAT CRISIS ARE YOU GOING TO HAVE?

You almost certainly won’t be able to predict what kind of crisis will next hit your organisation, or when. But there are some things you can do to prevent or minimise the damage from the most common types of crisis. Here’s a […]

By |July 18th, 2017|Uncategorized|0 Comments

NEW VIDEO: HOW TO HANDLE THE MEDIA IN A CRISIS

By |July 10th, 2017|Uncategorized|0 Comments

TOP TEN CRISIS MEDIA TIPS

1) Have a plan.
Sorry if you’re in a crisis now – this is one you should have done beforehand! If the crisis is already underway, put a plan together as quickly as possible. The plan sets out the chain of command […]

By |June 29th, 2017|Uncategorized|Comments Off on TOP TEN CRISIS MEDIA TIPS

MAKE A GREAT FIRST IMPRESSION: CHANNEL YOUR EARLY HUMAN…

When you feel awkward introducing yourself to a stranger at a party or networking event, you’re channelling your inner Early Man (or woman). The original humans lived in groups of families on the plains of East Africa. Everyone in the group knew […]

By |May 25th, 2017|Uncategorized|Comments Off on MAKE A GREAT FIRST IMPRESSION: CHANNEL YOUR EARLY HUMAN…

HOW TO PRESENT YOUR BRILLIANT IDEA!

*** WATCH VIDEO! ***

The good news is … you’ve had a fantastic idea. The less good news is … now you have to tell people about it. And you’re much better at inventing things than you are at communication.

You’ve probably […]

By |May 1st, 2017|Uncategorized|Comments Off on HOW TO PRESENT YOUR BRILLIANT IDEA!

DEATH AND FLOWERS: A CHEERY POST FOR EASTER!

I don’t want to depress you during your annual ritual chocolate overdose, but part of the reason we observe Easter is that it makes us think about Death.

In the West we’re a bit squeamish about this subject. In Victorian times everyone would […]

By |April 17th, 2017|Uncategorized|Comments Off on DEATH AND FLOWERS: A CHEERY POST FOR EASTER!

WHEN A PR DISASTER IS REALLY AN ETHICAL DISASTER

In pre-internet days, I covered a great many stories about customer complaints. The normal routine was that an individual consumer would be poorly treated by a large organisation and would get so fed up about it that s/he would complain to the […]

By |April 14th, 2017|Uncategorized|Comments Off on WHEN A PR DISASTER IS REALLY AN ETHICAL DISASTER

UNITED DOES IT AGAIN!

A few years ago, United Airlines’ baggage handlers were careless with a travelling musician’s guitar, and it broke. Their response was cold and uncaring. The musician, Dave Carroll, produced the following brilliant, witty response, which went viral and appeared to assert the […]

By |April 11th, 2017|Uncategorized|Comments Off on UNITED DOES IT AGAIN!

INTRODUCING – THE CHORTLING CHIEF EXECUTIVE!

I did a successful showcase speech last week at the inaugural meeting of the South West Region of the Professional Speaking Association.

My talk ‘How to find your killer stories’ drew on the fact that when I was a journalist I devised a […]

By |February 27th, 2017|Uncategorized|Comments Off on INTRODUCING – THE CHORTLING CHIEF EXECUTIVE!

WANT TO BE PRESIDENT? WORK ON YOUR METAPHORS.

DONALD TRUMP

 

An interesting take on Donald Trump’s victory and why his supporters either don’t believe he lies, or don’t care if he lies, comes from veteran linguist and cognitive scientist George Lakoff.

Professor Lakoff believes we shouldn’t sweat so much over facts and […]

By |February 6th, 2017|Uncategorized|Comments Off on WANT TO BE PRESIDENT? WORK ON YOUR METAPHORS.